Our Service goal is to ensure that we deliver the highest standards of delivery at the best total cost of ownership to you. We deliver this by breaking our projects into multiple smaller tasks and deliverables that can be monitored, managed and course corrected without any time and cost overruns.
Our consultants work alongside your team to ensure that the project goals are identified, communicated and understood by all stakeholders. Clearly identifiable metrics are put in place to ensure project progress monitoring and control. We ensure that you always work with a single point of contact throughout the project. This increases communication effectiveness, customer satisfaction and helps achieve the expected results and outcome.
Our consulting process and implementation approach ensures the best of service quality & consistently across multiple engagements. All engagements are broken down into several phases with clearly identifiable and measurable goals, roles & responsibility, risks and its mitigation strategy. The phases of an engagement are :
Understand Business Requirement
Document Project Goals and Deliverable
Explore Process Improvement Opportunities
Develop Business Blue Print highlighting the To-Be Process
Design Solution Architecture and Map
Configure solution on chosen solution
Thoroughly Test development models/application
Comply with Define and Design expectation
Training & User Acceptance Testing Support
Hand-holding & Post Go-Live Support
Support Services is specifically tailored to meet support requirements of clients who wish to continue getting on-going support for their teams to scale up on the usage of the technology, processes and the new way of doing things. Users start engaging with the new processes and tool and need guidance & support to tide over their questions and thoughts. As they get more familiar with the new processes, they often discover
- Areas for improvement both functionally and technically
- New business process that can be transitioned/migrated
- Redesign existing processes to suit changing business need etc
What sets us apart is the fact that we use the same consultants deployed on the project to offer you support services. This ensures business continuity for your users and teams resulting in maximum value for your investments.
Our approach is based on the following premise
- Ticketing system through email to raise any type of question and query
- Maximum SLA based guaranteed response time
- Root cause Analysis for technical issues
- Proactive approach to providing answers to ‘how to’ type of questions
- Support service delivery, executed remotely, based on an hourly service bucket
Learn more about our support services by contacting us at email@example.com
With trained resources at your organization, you can be rest assured that you have all the necessary skills to manage your changing business needs on an ongoing basis. And training equips these resources with the necessary skills to work with the tool and meet your expectations.
Deflytics provides training services as a standard offering in every project we implement thus making sure that you have the all the basic skills to perform your day-to-day tasks efficiently and effectively. We also provide advanced training options that are modelled to make your team self-sufficient and equipped to manage the tool in house.
Training spans the following areas:
- Use of Adaptive Insights features, functionalities and capabilities
- Use of Anaplan applications, design of solutions using Anaplan as a platform
- Use of RoamBI to monitor corporate metrics
- Designing of FP&A processes, to plan, forecast, report and analyse financial data
We can tailor and customize training programs to meet your specific needs. We generally conduct these training programs at your chosen site giving you the freedom to invite cross-functional teams to learn, gain knowledge, share and collaborate.
Learn more about specific training options by contacting us at firstname.lastname@example.org
Our consultants have worked across various industries, enabling us to offer a compelling combination of functional skills and business understanding.
IT and ITES
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Logistics and Transportation